Tired of Incompetence

In November I took an on-line course to get my non-resident Texas Adjuster’s License. I took the test and passed first time. I read all of the requirements needed to send with my application for the license which included sending info from a background check.

I had fingerprints taken and a couple of weeks later received a letter from the State of Calif stating that I was free of any criminal background. I sent all of this to the company hired by Texas Department of Insurance (TDI) which reviews the materials to make sure that everything is in order. They then pass everything on to TDI which issues the actual license.

In Feb, after returning from Seattle I finally had time to deal with my license which had not arrived. I called the company I’d sent everything to and was told that they had sent my info to TDI in Dec and everything was in order; I’d have my license very soon.

I hadn’t received anything yet this week so called TDI on a number that I finally found that was not automated. After being transferred all over I reached a real person who told me that they, the TDI, had never received my app and info and that I should have sent my info directly to them.

I called the company who I’d sent my info to. First call: I was told “no, that they sent everything to TDI” then got disconnected. Second call: I was adamant that I wanted answers now and after the woman investigated, found that my app was sitting in a cabinet. They needed more info. I faxed the info immediately then called back. A guy went and found the fax and told me he’d walk the app to the TDI the following day. They verified that non-resident applicants do not send info directly to the TDI.

Now today I got a notice from the TDI; I needed to send a fingerprint(s) or card, not the statement from the California Dept of Justice. Digital prints may be sent direct via computer. I went to the Kern County Sheriff who did my original prints digitally but they tell me that they can’t send the prints to Texas only to California DOJ. I have to have the prints on a card which goes to some company in Illinois, who will scan the card and send it to Texas.

If I did my job this way I’d never be called to work. As it is, due to the idiocy here I’ve missed out on work. I’m fed up with incompetence!